Broadband free router
If you connect a new broadband service to us then we will send you an ADSL2+ broadband router to use with the service. The router is pre-configured ready to simply plug in.
The exact make of router will vary from time to time. We test routers carefully to confirm they will work without NAT as a real IP router and that they work well on ADSL2+ lines. At present the routers we are supplying are made by ZyXEL and are proving to be reliable and fast on marginal ADSL lines.
- You must request the router at the time of order as part of the order process.
- Postage is charged at cost
- A router is supplied when connecting new broadband service. Customers migrating to us are expected to have a router already.
- The router is our property and is provided on loan for use with the associated service.
- If the router breaks while we are providing it on loan we will replace it, but the replacement may not be brand new or the exact same model.
- If you move the service to a new address we can usually retain the same login and IP addresses and you can take the router with you.
- If you terminate service you need to return our router to us at your cost, or pay the purchase price of the router if you wish to keep it.
- Normally after 12 months service we will give you the router free of charge. We will email you to confirm this. This means the router is no longer on loan and you can keep the router if you later terminate the service.
